CV Dispute Tracking

CV Dispute Tracking

Efficient dispute tracking and resolution workflows.

The CV Dispute Tracking System (DTS) manages customer disputes originating at owned and non-owned terminals. It supports ATM, POS, ACH, home banking, debit card and other dispute types with automatic calculation of action dates per RegE and other predetermined controls. Unlike other systems, DTS verifies entry data with in-house cardholder, application and device files — eliminating duplicate data entry.

Highlights

• System security with dispute handler control records.
• Data entry verification against control and existing files.
• Automatic search and display of prior disputes for a customer.
• Multiple dispute types supported within a single dispute (ATM, POS, etc.).
• Online display of action dates by dispute handler.
• Automatic letter writing to the customer.
• Account posting and accounting entries at transaction, surcharge and fee levels.
• Tracking of disputes originated at external organizations.
• Running computation of liability limits by liability class.